Privacy Policy

This website is operated by Konversa Pty Ltd (ABN 84 613 361 729), trading as Emeya Health (“Emeya Health”, “we”, “us” or “our”). This policy explains how we handle personal information collected through our Australian website and related enquiries.

We may collect information you choose to give us through our enquiry form, such as your name, work email address, organisation and the contents of your message.

When you visit the website, technical information may also be collected, such as your IP address, browser and device details, pages viewed, visit times and referring page. Some of this information is collected through website logs or analytics technologies.

Please do not include sensitive information, including health information, in a website enquiry. We do not ask for health information through this website.

We may use personal information to:

• respond to enquiries and communicate with you;
• provide information about our services and assess potential business engagements;
• operate, maintain and protect the website;
• understand website use and improve our content and services, where you have allowed analytics; and
• meet legal obligations and manage or resolve disputes.

The website uses local storage to remember your analytics choice. Analytics storage is denied by default. If you choose to allow analytics, Google Tag Manager may load analytics tags that collect information about how the website is used. Advertising and personalised advertising storage remain disabled.

You can decline analytics using the cookie choices shown on the website. You can also clear cookies and local storage through your browser settings. Clearing them may remove your saved choice, so the website may ask again.

We may disclose personal information to service providers who help us host, operate, secure or analyse the website and manage enquiries. Those providers may handle information on our behalf and are expected to protect it appropriately.

We may also disclose information where required or authorised by law, to protect our rights or the safety of others, or in connection with a proposed or completed business restructure or transfer.

Some service providers may store or process information outside Australia. This means personal information may be accessible in countries whose privacy laws differ from Australian law. Where applicable, we take reasonable steps to ensure overseas recipients handle personal information consistently with the protections required by Australian privacy law.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably needed for the purposes described in this policy, or as required by law, and then take reasonable steps to delete or de-identify it.

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding and may be unable to provide access in circumstances permitted by law.

If you have a privacy concern or complaint, contact us using the Emeya Health enquiry form and describe the issue. We will review and respond. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

We may update this policy from time to time. The current version will be published on this page with its latest update date.